Privacy Policy

Reliable Bathroom Remodeling (a division of Reliable Construction And Remodeling) (“we”, “us”, or “our”) operates the website reliablebathroomremodeling.com (the “Site”). We specialize in premium bathroom remodeling, design-build services, and full renovations for homeowners across Chicago, the North Shore, and western suburbs.

Protecting your privacy is fundamental to the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, request a consultation, or use our services. This policy follows the principles of transparency, data minimization, and accountability — aligned with BBB standards and applicable privacy laws.

This notice covers the following core areas:

1. Notice: What personal data we collect and why.
2. Choice: Your options regarding how your information is used.
3. Access: How you can review, correct, or delete your data.
4. Security: The measures we take to protect your information.
5. Redress: How to contact us if you believe this policy has been violated.
6. Updates: How we inform you about changes to this Privacy Policy.

Information We Collect

Personal information you provide directly:

• Name, email address, phone number, and home address (service location).
• Project details such as bathroom size, desired finishes, budget range, and timeline preferences.
• Information you share during a free estimate request, consultation form, or phone call.
• Payment information if you engage our remodeling services (processed securely via third‑party payment processors).

Information collected automatically:

• IP address, browser type, device identifiers, and referring URLs.
• Pages viewed, time spent on our website, and interaction with our project gallery or contact forms.
• Cookies and similar tracking technologies (see “Cookies” section below).

How We Use Your Information

• To schedule and confirm in-home or virtual consultations.
• To provide accurate estimates, 3D design renderings, and architectural blueprints.
• To communicate project updates, permits, and construction timelines.
• To improve our website, service offerings, and customer experience.
• To send occasional promotional offers, remodeling tips, or newsletters (you may opt out at any time).
• To comply with legal obligations, prevent fraud, and ensure the security of our services.

We never sell or rent your personal information to third parties for their own marketing purposes. We may share necessary data with trusted partners such as payment processors, material suppliers, or permit expeditors — strictly to fulfill your remodeling project.

Your Choices & Access to Your Information

You have control over your personal information:

• Email preferences: Click “unsubscribe” in any marketing email to stop receiving promotional messages.
• Access and correction: Contact us to request a copy of the personal data we hold about you or to correct inaccuracies.
• Deletion requests: You may ask us to delete your personal information, subject to legal retention requirements (e.g., tax records or warranty obligations).
• Objection to certain uses: You can limit how we use your data for non‑essential purposes.

We will respond to verified requests within 30 days. Some requests may require reasonable identification to protect your privacy.

Security of Your Information

We implement industry-standard safeguards to protect your personal information. Our website uses HTTPS encryption, firewalls, and routine security monitoring. Access to sensitive data is restricted to authorized personnel (e.g., project managers, estimators) who need it to perform their job functions.

While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data and regularly update our security practices.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including processing estimates, managing remodeling projects, complying with warranty obligations, and meeting legal or tax requirements (typically up to 7 years for financial records). After that, we securely delete or anonymize your information.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze traffic. Cookies are small text files stored on your device. You may disable cookies through your browser settings, but doing so may affect certain features such as form autofill or gallery interactions.

We also use limited third‑party analytics (e.g., Google Analytics) to improve our content. These services may collect anonymized data under their own privacy policies.

Third-Party Links

Our website may contain links to third‑party sites such as financing applications, material suppliers, or virtual design tools. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for adults over the age of 18 who are planning home renovation projects. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that a child has provided us with personal data, we will delete it promptly.

Your California Privacy Rights (if applicable)

Under the California Consumer Privacy Act (CCPA), California residents have the right to request disclosure of the categories and specific pieces of personal information we collect, request deletion, and opt out of any “sale” of personal information. We do not sell personal information. To exercise these rights, please use the contact information below.

Contact Us / Redress Mechanism

If you have any questions about this Privacy Policy, believe we have not complied with its terms, or wish to exercise your data rights, please contact our privacy team using the details below. We take concerns seriously and will investigate all complaints.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will revise the “Last Updated” date at the bottom of this page. We encourage you to review this page periodically.

Last Updated: April 3, 2026

This Privacy Policy applies exclusively to reliablebathroomremodeling.com and our direct remodeling services. It reflects our pledge to safeguard client data and maintain the highest ethical standards in Chicago home improvement.